Terms and conditions

Biohoma.com is a trademark of SAS Rouge.
When you order a product or service on Biohoma.com, you accept, without restriction or qualification, the conditions of sale set out below.
The general conditions of sale are applicable between you, "the buyer", and SAS Rouge, "the seller".
1 - Order.
Upon confirmation of an order on Biohoma.com, you declare having read and agreed to the general conditions of sale.
You will then receive an email confirming the order, the delivery conditions and the total amount to be paid.

2 - Products and availability.
All products displayed on biohoma.com are valid only within the limit of available stocks. A product may be unavailable at the time of your order. We will promptly inform you of its date of availability. If you do not wish to await the availability of the product, you can claim a refund without this giving you right to any compensation.
The photographs and texts illustrating the products are not, in any case, contractually binding.

3 - Prices.
The prices indicated on Biohoma.com are all taxes included; shipping costs are charged extra.
In cases where there is a price error displayed on the website, or a product is priced lower than its real price tag, our services staff will contact you prior to its shipping to confirm whether you are still interested in that product at its real price.

4 - Best-by-date conditions.
Essential oils are products that carry an optimal use-by-date specified at the discretion of the manufacturers. Such date does not indicate the time limit of use of the product, but the date from which the product may lose quality. Furthermore, essential oils with a close best-by-date (or exceeded by a couple of weeks) can be offered in "destocking" at a reduced price. In this case, the best-by-date is clearly indicated on the product sheet.

5 –Terms of payment.
The following means of payment are accepted: Visa and MasterCard credit cards, bank transfers and PayPal.
Orders will only be shipped after the full payment has been made.

6 – Terms of delivery.
The products will be shipped to the address specified by the customer on the website at the time of the order by the chosen mode of shipping.
Biohoma.com (SAS Rouge) is not liable for delays in delivery attributable to the mode of shipping.

7 –Product returns.
The return period applies only if the product is always in its original packaging, and the product itself or its packaging is free of alteration.
A defective product must be reported at the latest 7 days after receipt by e-mail to contact@biohoma.com , and the return of the product must be authorized by our services.
In case of a return, you have 14 days to notify us in writing of your intention (a standard return form is available on our website by clicking here).
You have 14 days to return the product to us from the date of your written request.
The shipping costs of the product will be prepaid by us. We will not bear costs incurred from other means of return.
The refund of the product will take place upon receipt in compliance with these conditions.

8 – International shipping
If you order outside France, customs fees and any import taxes are at your expense.

9 - Limitation of liability
Biohoma.com puts at your disposal the precautions for use (Click here to access the page), by providing which we are not responsible for any inadequate use or non-respect of the rules for the use of one of our products.
Biohoma.com reminds you that essential oils are products with powerful active ingredients; for any use, we recommend you to seek advice from a therapist for whom we do not substitute.
10 - Warranty.
Electric diffusers are subject to a warranty. However, essential oils, beauty care products and small accessories are excluded from this warranty clause.
The warranty applies in the case of a defective product. The defective product must be returned to Biohoma.com with a return voucher that you will have requested by email at the following email address: contact@biohoma.com (see Product returns, article 7).
The defective product will only be refunded or exchanged if it is returned in its packaging with all the accessories, the instructions manual included, as well as a copy of the invoice.
The warranty does not cover any problem caused by an abnormal use or in contrary to the instructions provided, or any intervention by an unauthorized repairer.
Note that under Article 4 of Decree No. 78-464 of March 24, 1978, the buyer benefits from a legal guarantee which obliges the seller to guarantee against all consequences of hidden defects of the product sold. This guarantee only applies if the buyer paid the full price of the product.
Biohoma.com is not the producer of the products sold on its website, biohoma.com; thus, the Law no. 98-389 of May 19, 1998 on Liability For Defective Products cannot be applied to it, and in case of damages caused to a person or object by a product defect, only the responsibility of the producer can be called upon by the buyer, based on the indications specified on the product packaging.

11- Product withdrawal
Pursuant to Article L121-20-12 of the Consumer Code, you have the right to cancel your order within 14 days.
The product must be in its packaging with all its accessories, the instructions manual included, as well as a copy of the invoice.
To access the withdrawal form, click here

12 –E-mail communication.
By using Biohoma.com website, you agree that e-mail communications are legally binding.

13 - Applicable law and jurisdictions
The present conditions are governed by French law.
Disputes are the responsibility of the Courts of Paris, except for compulsory territorial jurisdiction.
In case of a violation of these general conditions of sale, we reserve the right to assert our rights at any time.

14 - Update of the general conditions of sale
Biohoma.com reserves the right to modify at any time the present conditions of sale, as well as its website.
If you order products on our website, these terms and conditions apply.

15 –Force Majeure
According to Article 1148 of the Civil Code, in case of force majeure or a fortuitous event, Biohoma.com is exempted from its liabilities.
Biohoma.com is subject to an obligation of means and not of result, and its activity may be affected by a Postal strike, internet service interruption, or any other external event beyond its control.

16 - Intellectual Property Rights
The provisions of the Intellectual Property Code apply to the legally registered website Biohoma.com.
For these elements, all the intellectual property and commercial exploitation rights specified here-in are the absolute property of Biohoma.com.
Any full or partial reproduction or representation of the website Biohoma.com, total or partial use of the website’s content is strictly prohibited.
Any violation of this article constitutes an offense of counterfeiting and commits the author to respect the civil and criminal liability.

17 - Data Protection and Liberties– Privacy

In compliance with the Law No.78-17 of January 6, 1978 (amended by the Law 2004-801 of August 6, 2004 on the Protection of individuals with regard to the processing of personal data) relative to computing, files processing and freedom in its consolidated version of August 27, 2011, Biohoma.com has been declared to the National Commission for Data Protection and Liberties (www.Cnil.fr) whose approval number is 1970396.
This law grants users the right to access, rectify, modify and delete any data concerning them personally.
Users of Biohoma.com may exercise this right by post at ROUGE - BP 20025 - 75721 PARIS CEDEX 15, or by e-mail at the following address: contact@biohoma.com.